The purpose of these general conditions is to govern the conditions of subscription and use of transport tickets that can be used for excursions departing from Lourdes operated by the company ACTL-EVADOUR.
They apply to any Client, whether buyer or holder of the title, whatever the medium.
They form with the Commercial Conditions of Use of the transport ticket the transport contract governing the obligations between the customer and ACTL-EVADOUR.
The purpose of these general conditions is to govern the conditions of subscription and use of tickets on the excursion-lourdes.com website.
1- PRICING AND PAYMENT
1.1 The prices for excursions and related services are indicated in euros including VAT in the price list available at the sales agency, on the excursions-lourdes.com website and are subject to review each year.
1.2ACTL-EVADOUR reserves the right to refuse any new purchase to a debtor with whom a dispute relating to the payment of a previous purchase is still open. In the event of unpaid debt, the payer is likely to be registered in the unpaid debt management process. The title can no longer be used by the customer until the latter regularizes his situation by paying all the unpaid sums, interest at the legal rate and the costs incurred.
1.3 The payer must be an adult or an emancipated minor (proof must be provided).
1.4 Transport tickets can be paid for by bank card only.
2 – USE OF THE TICKET
2.1 In accordance with the operating regulations, the ticket must be validated at the entrance to the bus.
2.2 No title refund, even partial, will be made except:
- in the event of free days decided by the AO or disruptions to the network (bad weather, incidents, demonstrations, strikes, etc.), apart from the cases provided for by the law on social dialogue and the continuity of public service in regular land transport of travelers and its practical terms defined by the Organizing Authority.
3 – PERSONAL DATAS
The personal data collected by ACTL-EVADOUR is subject to automated processing, the purposes of which are the management, issuance and use of transport tickets, the management and monitoring of commercial relations.
They are intended for the companies they employ to provide them with services: data analysis, creation of contactless support, supplier of the ticketing system, management and notification of direct debits. These companies have access to customers’ personal data to the extent strictly necessary for the performance of their services.
In the context of interoperable devices, personal data is exchanged between the networks concerned.
The Customer has a right to access, rectify and delete data concerning him, in accordance with French law articles 38 and following of law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms. .
4-CLAIM
For any dispute, the Customer may write to ACTL-EVADOUR, at the following address rue 2 A rue Ampère 65100 Lourdes or telephone the sales office at 05.62.35.77.23 located at 2 A rue Ampère open Monday to Friday from 9 a.m. at 12 p.m. and from 2 p.m. to 6 p.m.
In the event of a dispute, the Customer must explain the reasons for his grievances and produce any document useful for the processing of his request.
In accordance with article L.612 and following of the Consumer Code, the Customer, after having contacted ACTL-EVADOUR Customer Service and in the absence of a satisfactory response within 2 months, may resort to a procedure with the competent court. .
5 – APPLICATION AND MODIFICATION
5.1 ACTL-EVADOUR reserves the right to modify these general conditions of sale at any time, which will apply within 15 days of their publication on the excursions-lourdes.com website.
The provisions of this document are governed by French law.
5.2 Any dispute will be submitted to the competent courts of the competent court.
